About Us

Making Lives Better with Alorica (MLBA) takes the traditional approach to corporate philanthropy and turns it on its head. Instead of company headquarters at Alorica Inc.—a global customer experience provider—deciding where and how to make charitable contributions, Alorica employees are empowered to support the communities and people that matter most to them.

Along with offering support and guidance at every touchpoint of the process, Alorica provides the administrative resources required to fuel this giving program as part of its corporate social responsibility. Each MLBA Chapter is led by a board, made up of local Alorica employees, who ultimately decide how to allocate funds. Each Chapter coordinates fundraisers, volunteer activities and donation drives, and then decides how to award 100% of every dollar raised.

It all started years ago. Alorica’s Chairman and CEO, Andy Lee, would hear employees’ incredible stories when he visited sites around the world. Stories of need. Of adversity. Of resilience and overcoming obstacles.

Moved by the tales, he knew that Alorica had to stand for more than just insanely great customer service. He wanted a way to empower our people to help in their own communities—and to come together as one in times of natural disasters and other dire circumstances.

And so, MLBA was born—embracing the notion that family takes care of family. Since then, Alorica, and the status quo of corporate giving, has been forever changed.